Design

CleverDevices was enlisted to enhance an existing product utilized by NYCT. Although NYCT had originally developed the product in-house, they opted for CleverDevices to take over the project after witnessing enhancements made to other products. While still in the design phase, the project owners were highly satisfied with the progress and eagerly anticipated showcasing the project to NYCT.

The primary issue with the product was the prolonged duration field operators required to input actions (such as identifying problems and implementing solutions) for vehicles. This posed significant challenges for the agency in tracking both problems and corresponding solutions. In the legacy application, this task was fragmented across at least three different views. However, we streamlined it into a single, user-friendly pop-up form preloaded with as much relevant information as possible. Additionally, implementing type-ahead functionality simplified the selection of issues and resolutions, utilizing a list previously vetted by the agency.

Addressing the outdated design and complex user interaction of the product was a key objective.

Upon my departure from the company, the outcome was a newly redesigned product that generated considerable excitement among the project owners, eager to showcase the improvements to NYCT. This marked a substantial enhancement over the existing system, notably accelerating workflows for users.

A valuable lesson gleaned from this experience was the effectiveness of simplicity in saving time. For instance, in one challenging section, we replaced three dependent dropdown menus from the old application with a predictive search feature. Through iterative refinement, we discovered that simplicity significantly expedited the user’s process of inputting problems and solutions.

The gallery shows some examples and the last image was the original application.