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CleverDevices · NYCT

Improving Field Operator Efficiency Through Streamlined Input Workflows

Redesigning a legacy system to reduce friction and improve real-time reporting.

Highlight: Simplified complex input flows, enabling faster issue reporting and improving operational visibility for NYCT.

Role: UIX Architect, UX/UI Designer

Tools: Adobe XD, Photoshop, Illustrator

Metrics

65%

Increase in Ticket Inputs

85%

In Ticket Submittals

25%

Decrease in Errors

Skills & Proficiency

UI Design Mastery
UIX Architecture Refined
UX Design Mastery
UX Strategy Mastery

The Challenge

Field operators needed to quickly log issues and actions while on the move, but the existing system was slow, outdated, and difficult to navigate.

  • Multiple dropdowns slowed input
  • Interface required too many steps
  • Limited visibility for tracking issues

This created delays and reduced the agency’s ability to monitor fleet performance.

Original Input Screen
Original Input Screen

Design Goal

Design a faster, more intuitive input system that allows
field operators to log issues efficiently while maintaining
compatibility with existing systems.

Process

  1. Created wireframes → validated → high-fidelity prototypes
  2. Reviewed workflows and user behavior
  3. Identified bottlenecks in input flow
  4. Sketched simplified interaction models

Key UX Decision

Replace Dropdowns with Predictive Search

Instead of:

  • 3 dependent dropdowns

I introduced:

  • Typeahead (predictive search)

Result:

  • Fewer steps
  • Faster input
  • Reduced cognitive load

Solution

  • Designed scalable UI aligned with existing system
  • Streamlined input workflow
  • Reduced interaction steps
  • Improved layout clarity

Outcome

  • Strong stakeholder confidence in redesign direction
  • Faster issue logging for field operators
  • Improved usability and workflow efficiency

Reflection

Sometimes the best solution isn’t more complexity — it’s simplification.

This project reinforced the value of:

  • prioritizing speed over feature density
  • reducing steps
  • designing for real-world environments